GDPR


 HOW WE USE YOUR DATA

 General

Tarleton henceforth the name used for the following group of companies, Tarleton Travel Agents Ltd (trading as Tarleton Travel Agents Ltd, Tarleton Golf, European School of Golf and Adviceair Ltd. which use your personal data:

  • to provide goods and services to you;

  • to make a tailored website available to you;

  • to manage any registered account(s) that you hold with us;

  • to verify your identity;

  • for crime and fraud prevention, detection and related purposes;

  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;

  • for market research purposes - to better understand your needs;

  • to enable Tarleton to manage customer service interactions with you; and

  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Marketing - Promotional communications

Tarleton uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest Tarleton offers.  

Our aim is to update you about products & services which may be of interest and relevance to you as an individual. 

You have the right to opt out of receiving promotional communications at any time, by:

1. changing marketing preferences via your website www.tarletongolf.com;

2. making use of the simple “unsubscribe” link in emails; and/or

3. contacting Tarleton via the contact channels set out in this Policy.

ensure that we contact you with information on products and offers that are relevant to you.  To do so, we use software and other technology (automated processing).

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.

Tarleton only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Tarleton  and to you, and for no other purposes.

Other third parties

Aside from our service providers, Tarleton will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • our carefully selected partners who provide Tarleton branded products and services (for example flight suppliers), if we have your consent to do so;

  • credit reference agencies where necessary for card payments;

  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -

  • to comply with our legal obligations;

  • to exercise our legal rights (for example in court cases);

  • for the prevention, detection, investigation of crime or prosecution of offenders; and

  • for the protection of our employees and customers.

International transfers

To deliver products and services to you, it is sometimes necessary for Tarleton to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA.  These transfers are subject to special rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure.  Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.   Those clauses can be accessed here.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

WHAT PERSONAL DATA DO WE COLLECT?

Tarleton may collect the following information about you:

  • your name, age/date of birth and gender;

  • your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

  • purchases and orders made by you;

  • your on-line browsing activities on Tarleton websites;

  • your password(s);

  • when you make a purchase or place an order with us, your payment card details;

  • your communication and marketing preferences;

  • your interests, preferences, feedback and survey responses;

  • your location;

  • your correspondence and communications with Tarleton; and

  • other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you register on our website, or send an email to our customer services team. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

HOW WE PROTECT YOUR DATA

Our controls

Tarleton is committed to keeping your personal data safe and secure.  

Our security measures include: -

- encryption of data;

  • daily penetration testing of systems;

  • security controls which protect the Tarleton IT infrastructure from external attack and unauthorised access; and

  • internal policies setting out our data security approach and training for employees.

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

Tarleton will never ask you to confirm any bank account or credit card details via email.  If you receive an email claiming to be from Tarleton asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety both in relation to  Tarleton and more generally: ­-

  • keep your account passwords private.  Remember, anybody who knows your password may access your account.

  • when creating a password, use at least 8 characters.  A combination of letters and numbers is best.  Do not use dictionary words, your       name, email address, or other personal data that can be easily obtained.  We also recommend that you frequently change your password.  You can do this accessing your account, clicking ‘your account’, clicking ‘your data’ and selecting ‘change password’.

  • avoid using the same password for multiple online accounts.

YOUR RIGHTS

You have the following rights:

  • the right to ask for a copy of personal data that we hold about you (the right of access);

  • the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

  • the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);

  • the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

  • the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

How can I contact Tarleton about a data protection issue?

CONTACT INFORMATION

If you have any questions about how Tarleton uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 00 44 1604 633633;

  • e-mail us at: fly@tarletontravel.com or

  • write to us at: Tarleton Travel Agents Ltd, The Cart Shed, Westlodge Farm,Courteenhall, Northampton, NN7 2QB
    You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

How can I exercise my rights under the GDPR?

CONTACT INFORMATION

If you have any questions about how Tarleton  uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:

  • phone us on: 00 44 1604 633633;

  • e-mail us at: fly@tarletontravel.com or

  • write to us at: Tarleton Travel Agents Ltd, The Cart Shed, Westlodge Farm,Courteenhall, Northampton, NN7 2QB
    You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

Tarleton Golf,
The Cart Shed, Courteenhall

Northampton |   01604 633633

    01604 862829

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