1. YOUR CONTRACT WITH TARLETON GOLF
When you book a golf holiday with Tarleton Golf, your contract is with Tarleton Travel Agents Limited. Your bookings with us are subject to the following terms and conditions. Please read them carefully as they are legally binding.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
Tarleton Travel Agents Ltd
Suite 24, Burlington House, Wellingborough Road, Northampton, NN14EU - TEL 01604 633633
Company Registered Number 01108303
2. ACCURACY OF WEBSITE
Tarleton Golf takes great care to ensure that all information and pricing published on the website is correct. If an error is discovered after we have confirmed your booking then we will make every effort to advise you before you depart but we cannot accept any liability for incorrect information.
3. PRICE AND PAYMENT
We reserve the right to increase the advertised price of any golf holiday offered on our website at any time before you book. The current price of the golf holiday or round of golf that you wish to book will be displayed at the confirmation of payment page. Any subsequent reduction in prices due to special offers will not apply to confirmed bookings. Confirmed bookings will not be affected by price changes
When you confirm your booking we require a deposit, the amount of which may vary according to the type of holiday booked. The amount of the deposit will be advised at the time of booking and will be debited from the credit card whose details you have entered in Euros, British pounds or United States Dollars. Once we have confirmed and you have accepted the tee times offered then this deposit is non-refundable.
We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay the supplier an additional sum to secure your booking, although we endeavour to avoid this if at all possible. Your credit card will be charged for the balance of the price of your golf holiday 8 weeks before the date your contracted golf holiday is due to commence (the "Balance Due Date”). In some cases bookings may require full payment more than 8 weeks in advance of your golf holiday; however this will be clearly advised to you at the time of booking. Bookings made less than 8 weeks before the date the contracted golf holiday is due to start must be paid in full at the time of booking. If the deposit balance or final balance is not paid by the Balance Due Date, we reserve the right to cancel your booking and retain any deposit paid.
Unless explicitly stated otherwise, the cost of your accommodation does not include any hotel services that you may use in addition to any golf facilities already included in the price of your golf holiday. You must pay the hotel directly for such additional services.
Once your booking is confirmed, the price of your golf holiday is fixed and will not be subject to any surcharges.
4. METHODS OF PAYMENT
We accept the following credit cards: Visa or MasterCard and we accept all debit cards at this time. Preferred method of payment is bank transfer.
5. BOOKING AND CONFIRMATION OF BOOKING
Golf & Hotel Bookings:
Once you have confirmed your booking, the hotel and transportation will be automatically confirmed and as soon as the golf has been booked you will receive an email summarising your booking including the tee times that have been booked for you, which will show the balance to be paid, and the date on which your card will be charged. Payment for your golf will be paid directly to our local partners who will send you a secure payment link when your balance is due.
For bookings of more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The lead name will be responsible for making all payments due to us in accordance with our contract, for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.
Errors & omissions:
A contract will exist as soon as we issue the booking confirmation. It is your responsibility to check the booking confirmation carefully. If there appear to be any errors or omissions, please contact our customer services helpline within 72 hours of receiving the confirmation invoice. After this time frame, it may not be possible to make changes.
6. CANCELLATIONS/AMENDMENTS BY YOU
If, once the confirmation invoice has been issued, you wish to change the numbers of persons in your group booking, transfer your golf holiday to another person, or cancel your golf holiday, then the person who originally booked the golf holiday (the lead name) must notify us immediately in writing by email or fax.
Because of the costs incurred in cancelling confirmed bookings, particularly if cancellations occur close to the departure date, you will be charged a cancellation fee. If you cancel your golf holiday or reduce the number of people in your group before the Balance Due Date, we will retain the deposit paid by (or due from if still outstanding) each person cancelling as a cancellation fee. If you cancel on or after the Balance Due Date we may charge you a cancellation fee which is up to an amount equal to the balance of the price of your golf holiday, depending on the cancellation costs we incur from any suppliers with whom we have arranged your golf holiday and how close your cancellation is to your departure date. If you have already paid your balance at the time of cancellation, we will be entitled to retain the cancellation amount from the balance paid, and will refund to you the difference (if any). The hotel cancellation policy will be clearly displayed at the time of booking, in your confirmation email and again on your hotel voucher. In the event of cancelling a tee time, the golf course’s decision on how much to refund is final.
Note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy (see section 12), you may be able to reclaim these charges.
All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative or jury service), provided that we receive 14 days’ notice prior to the departure date and that the person to whom you wish to transfer satisfies all the conditions of the golf holiday. We may require satisfactory evidence before agreeing to the transfer. In the event of any other amendments, you may be asked to pay an administration charge reflecting the costs we incur in making the amendment. You should be aware that these costs increase as you get closer to the departure date so you should endeavour to contact us as soon as possible. In particular, if numbers change so that there is an odd number remaining in the party, single room supplements will apply.
These charges are based on how many days before your booked departure we receive your cancellation notice. As a guideline (please see below) these charges which are a percentage of the total cost of your booking, not including your insurance premium.
Period before departure within which % of total booking written notice of cancellation is received
More than 56 days Loss of deposit*
55-29 days 50%
28-22 days 70%
21-8 days 90%
7-0 days 100%
7. CANCELLATIONS/AMENDMENTS BY US
Occasionally, we will have to make changes to the information on our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. We will not cancel your booking after the Balance Due Date, except for reasons of force majeure (as defined in clause 16 below) or failure by you to pay the final balance by the Balance Due Date.
Most changes are minor and we will advise you of them at the earliest possible time. In the rare event of a "significant change", we will inform you of any such change as soon as reasonably possible if there is time before departure. If we make a significant change or cancel your golf holiday, we will offer you the following options:-
accepting the changed arrangements; or
purchasing an alternative golf holiday from us. We will offer you an alternative golf holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original golf holiday; or
accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Furthermore, if we have to make a significant change to or cancel your booking, we will pay you compensation, if appropriate. However, compensation will not be payable and no liability beyond offering the above-mentioned choices is accepted where we are forced to make a change or cancel as a result of force majeure (as defined in clause 16 below) or if we cancel as a result of a failure on your part to comply with any requirement outlined in these booking conditions entitling us to cancel (such as paying on time). No compensation will be payable in any circumstances if we change or cancel a booking and any amendment or cancellation fees you incur in terms of other agreements you have made with other providers under separate contracts are not claimable from us.
8. PRICE CHANGES
Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in the rates of VAT or GST, we will only absorb 5% change. You will be required to meet any increase between 5% and 15%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice. If there should be any decrease in cost to us by more than 5% then we will refund the difference.
9. COMPLAINTS DURING YOUR GOLF HOLIDAY
If you have a complaint or experience any problems during your golf holiday please inform the hotel or supplier concerned as soon as possible; in most cases the matter can be resolved locally with the supplier at the time. If this is not possible, please notify our Customer Services Department by email quoting your booking reference and all other relevant information within 28 days of completion of your golf holiday. We will endeavour to respond within 14 days of receipt of the complaint.
10. OUR LIABILITY TO YOU
We promise to ensure that the booking arrangements we have agreed to make, perform or provide as part of our contract with you are made, performed or provided with reasonable skill and care. In the event of you wishing to make a claim against us, it is your responsibility to show that reasonable skill and care has not been used and that your enjoyment of the golf holiday has been affected. Furthermore, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
Despite our duty to select the accommodation providers with reasonable skill and care, we have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.
We will not be liable for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
or the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
an event of 'force majeure' (as defined in clause 16 below)
We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in any of our brochures as being included in the price of your golf holiday and we have not agreed to arrange them.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.
Our liability shall be limited to a maximum of three times the cost of your booking. We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we do not accept liability for any business losses, including loss of profit.
You must provide us and our insurers with all the assistance that we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint (see clause 8 above). If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
11. PROMPT ASSISTANCE IN RESORT
In the event that the contract we have with you for your booking is not performed or is improperly performed as a result of failures attributed to a third party unconnected with the provision of services, or as a result of failures due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event in which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Tarleton Golf considers adequate travel insurance to be essential. As a minimum, your policy should cover the cost of cancellation by you and the cost of assistance, including repatriation in the event of an accident or illness. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Please read your policy details carefully and take the policy with you on your golf holiday.
13. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, please call or email our Customer Services Department before booking your golf holiday. Although we will pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee that any request will be met. Confirmation that a special request has been noted or passed on to the supplier is not confirmation that the request will be met. All special requests are subject to availability.
If you or any member of your party has any medical problem or disability that may affect your golf holiday, please contact customer services before making your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
14. PASSPORTS VISAS AND HEALTH REQUIREMENTS
We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. We advise you to check the up-to-date health requirements including recommended vaccinations in good time before departure by visiting the travel advice section on the Department of Health’s website or by checking with your Doctor, practice nurse or travel health clinic.
In the event of delays to your transportation, the provision of refreshments is governed by the individual operator's policy. As we do not book flights, we cannot accept liability for any delay due to arrangements you make for air travel or any other transportation not booked with us.
16. FORCE MAJEURE
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our control.
16a SITUATIONS OUTSIDE TARLETON TRAVEL'S CONTROL.
Except where expressly stated differently elsewhere in these conditions, Tarleton Travel Agents Ltd, cannot pay any compensation, damages, expenses, costs, losses or any other amount of any description or otherwise accept responsibility if your airline has to change or cancel your flight or your flight cannot be provided as or when agreed, or your flight arrangements prove deficient or you suffer any loss or damage of any description (including death or personal injury) as a result of circumstances or an event beyond the control of Tarleton Travel Agents Ltd, which Tarleton Travel Agents Ltd could not foresee or avoid even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, serious security problems such as terrorist activity, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long overnight delays or cancellations of one or more flights), the inability of any Airlines to operate flights as a result of the United Kingdom's decision to leave the European Union (including the loss or restriction of air traffic or transit rights or the right of airline(s) to enter any airspace), civil unrest or events arising out of political instability, industrial dispute or strikes, fire, natural or nuclear disaster, bad weather and all similar circumstances and in all such cases whether, actual or threatened. References in these conditions to 'exceptional circumstances' mean such circumstances
17. CONDITIONS & RECOMMENDATIONS COVID - 19 (FCO means Foreign & Commonwealth Office)
Requests for changes, cancellation or postponement made by the traveller where NO government advice or directive has been issued to prevent travel to that destination.
In these cases our standard booking conditions will apply (see 6 above)
These are covered by two specific considerations:
A directive from the government in the country where the traveller resides, not to travel to the destination where the vacation is to take place.
A directive from the government in the country in the destination preventing entry to travellers from the country where the traveller resides, or is travelling from.
Anyone travelling and are unsure of the status of the health recommendation in the country/countries to be visited should check and follow government advice https://www.gov.uk/guidance/travel-advice-novel-coronaviruswww.gov.uk/foreign-travel-advice.
Anyone travelling to a country or region against government advice risks invalidating their travel insurance.
If you make alternative travel plans, then you may be able to transfer your travel insurance to cover your new destination.
Travel insurance policies may cover some out-of-pocket losses, and also help you to leave the area and return back to the UK if you are advised to do so, and if you are unable to get assistance from any other source.
Q. If I ignore any government advice against all but essential travel, will my travel insurance still cover me?
If you travel against government advice then you are likely to invalidate your travel insurance. If unsure, then speak to your travel insurer.
Q. If I cancel my travel plans can I claim any cancellation costs on my travel insurance?
Travel insurance may cover non-refundable cancellation costs, in specific circumstances. These may include medical advice against you or a member of your group from travelling or government advice against travelling. Check your travel insurance policy for the scope of cover. Travel insurance is not designed to cover ‘disinclination to travel’ where the FCO advice has not changed to advise against travel.
Q. What would be classed as ‘essential’ travel?
You should check with your travel insurer if the reasons for your trip would or would not invalidate your travel insurance. A holiday to the area is unlikely to be considered as essential.
Q. If I am in an area and the Government advice is to return home, will my travel insurer cover any additional costs I incur in getting back to the UK?
Travel insurance policies may cover some out-of-pocket losses, and also help you to leave the area if a warning to return back to the UK comes into effect while you are there, if you are unable to get assistance from any other source. You should keep up to date with government advice: https://www.gov.uk/guidance/travel-advice-novel-coronaviruswww.gov.uk/foreign-travel-advice
Q. Would any ATOL compensation arrangements operate here?
No. These relate to the failure of the providers of package holidays, and not for a major medical outbreak like Coronavirus.
Short Summary of terms and conditions regarding COVID-19
If your travel/holiday booking is cancelled by Tarleton Golf without specific instruction from FCO we will refund all of your monies.
If you cancel your booking without advice from FCO,not to travel, then our Standard Cancellation Fees
(Item 6 above) will apply.
In these circumstances your first point of call should be your travel insurers.
As always Tarleton Golf will look at each individual booking as sympathetically, helpfully and practically as possible.