Terms & Conditions

Page

All bookings are subject to the following terms and conditions. Please read them carefully. In these terms and conditions "we" "us" and "our" means Tarleton Travel Agents Ltd.

1.The Head Office of Tarleton Travel Agents Ltd is at 24 Billing Road, Northampton, NN1 5AT. We are fully bonded by the Civil Aviation Authority under Air Travel Organisers' License (ATOL) Number 0966. When making your booking we will arrange for you to enter into a contract. The charter flights and holiday packages we offer are therefore ATOL protected. In the unlikely event of our insolvency, if you have bought a charter flight or holiday package, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. When your travel agent or we confirm your booking, a legally binding contract between you and us, comes into existence.

2.Your Travel Booking - You can make your booking by telephoning us direct on 01604 633633 or through our website www.tarletontravel.com. Should you book via one of our authorised travel agents, all monies paid to the travel agent for your holiday are held by the agent on behalf of us until they are paid to us or refunded to you. We will send you or your travel agent a Confirmation Invoice within 14 days. We may not be able to confirm some of our ground arrangements immediately (e.g. bespoke accommodation, tours, golf tee-times etc). In these instances we may issue a Confirmation Invoice however, a contract for arrangements that have not been confirmed on that invoice will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at time of booking, before the Confirmation Invoice is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Confirmation Invoice is not correct tell us or your travel agent immediately. If there is an obvious error on the Confirmation Invoice we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the Confirmation Invoice or, if your departure is within 7 days, no later than 24 hours before you go. Your contract will either be with us or with another supplier of travel services and this will depend on the type of arrangements you book. Your contract will be with us if we arrange at least two or more of the following services when the services are taken together and also either cover a period of more than 24 hours or include overnight accommodation:- (a) transport; (b) accommodation; and (c) other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements. But we will need to be aware that you have made more than one arrangement with us. Your contract will also be with us if you book a flight only on a charter service contracted by us. For all other arrangements, we are the Booking Agent for a number of suppliers. Your contract will be with the supplier and we accept no responsibility for their actions or omissions. Copies of the conditions of your contract with your supplier are available on request from us and we recommend that you ask for them and read them before you book so that you are aware of how they may affect your booking.

3. Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking, depending on the supplier you are booking with and/or the length of time prior to departure when your booking is made. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date your booking may be cancelled and charges applied as per the suppliers booking terms and conditions.

4. The Price You Pay

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices can go up or down. We will be able to tell you or your travel agent the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking. We reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an Amendment Invoice reflecting any changes made. If we are your Booking Agent (see section 2 above), then we, acting on behalf of your supplier, will pass on any price increase in accordance with the conditions of the contract with your supplier. For all other arrangements, after a Confirmation Invoice has been sent to you, any increase to your holiday price will be as the result of changes in our costs of supplying your holiday resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. An administration charge and any relevant travel agent's commission is included within these amounts. If the increase would be 2% or less of the holiday price shown on your Confirmation Invoice (excluding insurance premiums and any amendment charges), we will absorb the changes in our costs described above and will only pass on any increase above that level. If any change in our costs would cause a reduction in your holiday price, we will not make refunds of amounts less than 2% of your holiday price (calculated as above), but we will refund in full amounts exceeding such 2%, after deducting an administration charge.

If the increase is more than 10% of the holiday price (calculated as above), then:-

1) You may cancel your holiday booking within 14 days of the Amendment Invoice date and receive a refund of all monies paid to us except any amendment charges; we will only consider an appropriate refund of insurance premium paid if you can show us that you are unable to transfer or re-use your policy; and

2) the increase will be considered a Significant Change as described in section 6 below and, unless you choose to cancel under paragraph 1 above, you will be entitled to the alternatives set out in section 6 for those circumstances, but in either case you will receive compensation in accordance with section 6. The price quoted on the last Amendment Invoice issued is guaranteed, unless you change your holiday booking. Any increases in our costs which occur after the last Amendment Invoice has been sent will be borne by us.

5. Our responsibility for your holiday

We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. Except where we are a Booking Agent we are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your holiday is not provided as described and this spoils your holiday, we will pay you appropriate compensation (see the 'Important note - events beyond our control').

6. Our Obligation To You

If we are your Booking Agent, your contract with your suppliers may allow them to change or cancel bookings. Where this occurs, we will ensure that you are promptly notified of any significant changes e.g. to airline flight times and routes, but accept no liability for the changes or costs incurred which may result. For all other arrangements we aim to provide your holiday or flights as booked.

Flights: Our flights are planned many months in advance and occasionally changes have to be made. We reserve the right to make such changes for any reason whatsoever at any time. Most changes are of a minor nature and we will use our best endeavours to advise you of them as soon as possible before your departure/return. Occasionally, we have to make a significant change. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which can be reasonably be expected to know we can reasonably expect to have a significant affect on your travel arrangements. Significant changes are likely to include the following change when made before departure:

A change in the time of departure or return by more than 12 hours from the original

A change of UK departure airport on your outward or return flight to one which is more inconvenient to you.

A change of destination airport where the new destination airport is more inconvenient to you.

A change in your flight from a day flight to a night flight if the time of

departure and/or return has changed by more than 4 hours. A night flight is defined as departing from the UK between 23.00 and 05.59 hours or arriving back in the UK between 02.00 and 05.59 hours.

Page