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15. Your Accommodation
The accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on any Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally. Failure to make payment may result in legal proceedings being issued against you.

16. Passports & Visas
It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.

17. Tickets And Delivery Of Documents
Your tickets will be sent to you by First Class post and are normally dispatched 14 days before departure. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below. If you do not receive your tickets 7 days before date of departure please contact Customer Services on 01604 633 633. If you have booked near the departure date then tickets cannot be sent out to you by post. Instead they can be collected from the appropriate tour operators ticket desk at the airport. Charges for tickets on departure varies from £0-£20 per person depending upon the tour operator/airline. You will need the tour operators/airline's booking reference as stated on your confirmation invoice or given to you when you book. Please note many airlines are now ticketless or issue e-tickets. You will be notified at the time of booking and/or on your confirmation invoice if this applies to your travel arrangements.

18. How Do I Make a Complaint?
If your contract is with us and you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/fax/email and we will endeavour to assist. If you are still not
satisfied on your return home, and in order that we have the opportunity to investigate any problems, any comments must be made in writing to us within 28 days of your return to the UK. Please write to Customer Relations, Tarleton Travel Agents Ltd, 24 Billing Road, Northampton, NN1 5AT, quoting your booking reference number and enclosing all relevant documentation, including receipts. If we cannot resolve a complaint amicably with you, then you are entitled to refer the dispute for decision by an Arbitrator appointed by the Independent Institute of Arbitrators provided the dispute does not relate to physical injury or illness. The arbitration scheme devised by the Institute provides for arbitration on documents, a simple and inexpensive method with restricted client liability on costs. The scheme does not apply to claims for an amount greater than £1500 per person or for personal injury/accident claims. There is also a limit of £7500 per booking form.

19. The Conditions of Your Ticket
When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the travel agent booking your holiday to provide you with a copy of any of the conditions applicable to your journey

20. Liability
To the extent that we are liable at law for death, bodily injury, illness or loss of baggage, suffered during air carriage, our liability is limited in terms of both the amount and the time in which a claim must be brought by relevant International Conventions (such as the Warsaw/Hague conventions) as re-enacted into UK Aviation Law. Please also note that the conditions of carriage of the airline with which you actually travel will apply, which are also likely to limit liability by reference to International Convention and/or the domestic law of the country of the airline concerned.

21. Bookings are accepted subject to the granting of Licenses and Permits by the Civil Aviation Authorities in the UK and Europe.

22. Tarleton Travel Agents Ltd is entitled to modify or change any arrangements found to be reasonably necessary. By asking us or your travel agent to confirm your booking, you are accepting that the terms of this Agreement (and the conditions of any contract made with your suppliers) applies to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party. Your contract with us is subject to the laws and jurisdiction of England and Wales. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so

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