Page

 1

2

3

4

If after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change will not constitute a significant change.
If we make a significant change or cancel your booking we will tell you as soon as possible, and if there is time to do so before departure, we will offer you one of the following options:
1) (Significant changes) accept the change and receive compensation as shown in scale A below, or
2) Cancel and accept the cancellation and receive a full refund with compensation as shown in scale B below, or
3) (If we can, and there is time to do so before departure), we will also offer you at least one alternative flight of equivalent or higher standard (if this is less expensive than your original flight we will refund the difference but if it is more expensive we will not ask you to pay any more) together with compensation as shown is scale A/B below as appropriate.
Compensation will not be payable and no liability beyond offering the above mentioned choice can be accepted where we are forced to make a change as a result of any events listed in the 'Important note - events beyond our control'.
Holidays: If, for example, the hotel you are booked into decides to close or there are not enough people booked on your holiday, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday you can either have a refund or accept a replacement holiday from us of equivalent or closely similar standard and price (if one is available). In either case, we will pay you compensation, using the scale shown (unless we cancel your holiday because of one of the events listed in the 'Important note - events beyond our control') and we will always refund the difference in price if the replacement holiday is of a lower standard and price. We will not cancel your holiday less than eight weeks before you go, unless this is the result of one of the events in the 'Important note - events beyond our control'.
These scales are based on how many days before your holiday departure we tell you of a significant change. See also the 'Important note - events beyond our control'.
Compensation - Scale A
Period before departure when Compensation payable a significant change is notified per person
More than 56 days 0
55-29 days £10
28-15 days £20
14-8 days £30
7-0 days £40
If any significant change indicated above is not acceptable to you, you can cancel your booking. In this case, we will refund all the money you have paid us and will pay you compensation, as shown below, depending on how many days before your holiday we tell you about the change. This standard payment will not affect your statutory or other legal rights.
Compensation - Scale B
No. of days Amount for each full-fare paying adult
0-7 days £25
8-14 days £20
15-28 days £10
29-56 days £5
More than 56 days £0
No compensation is paid for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

7. Important Note - Events Beyond Our Control
Force majeure - We regret that we cannot accept any liability, pay compensation or welfare expenses where the performance of our contractual obligations is prevented or affected or you otherwise suffer and damage or loss as a result of circumstances or events beyond our control. Such circumstances and events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire,
epidemics, health risks, technical problems with transport beyond our control or that of our suppliers, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
In February 2005 a new Europe-wide law relating to denied boarding, delays and cancellation of flights came into force. This law grants new rights to passengers including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights will be publicised at EU airports and will also be available from affected airlines. However, you should note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from us or your supplier if we are their Booking Agent.

8. If You Change Your Booking
1. If you want to change any details of your booking (such as changing to a different hotel or changing your point or date of departure) or to cancel an optional extra you have booked, we will do our best to help, but please note that we usually treat amendments that would lower the basic price of your holiday as a different holiday. We charge an 'Amendment Fee' for each detail of the booking which you change. If you make the change more than 56 days before departure, the fee will be £20 per change per booking. If you make the change within 56 days of departure, the amendment fee will be £50.
2. The price of your new travel arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you first booked your travel arrangements.
3. Name change, and or departure details such as date and time changes are not always allowed by airlines and other transport providers whenever they are made. Whilst we will do our best to change the details of the booking, please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.
4. If, within 56 days of departure, you want either to change to a different holiday or you wish to change your departure date to a later date, you will have to pay cancellation charges (see section 9). If the change means we must send you new tickets, we cannot give you any refund until we have received all your old travel documents, including tickets.
5. Some types of accommodation (such as apartments, or hotel rooms with reductions for three adults) are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge, and it is not covered by our recommended Insurance.
6. Except where we are your Booking Agent and subject to clause 8.3 above, if you are prevented from taking the holiday you have booked, you may transfer your booking to another person, provided you meet the following conditions:
- You must sign an amendment/cancellation form authorising us to make the transfer;
- The person to whom you transfer your holiday booking must comply with all the terms of the existing booking;
- That person must sign a holiday booking form accepting the transfer and the terms of Our Agreement;
- That person must show us new evidence of their holiday insurance, as your policy cannot be transferred to another person (and the premium cannot be refunded);

Page

 1

2

3

4